Terms and Conditions

All Items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 24 hours. We are unable to replace or refund any items if we are not notified within this time.

Please note: we do not offer a free returns service. To return an item, please arrange a return with your local post office or contact our customer service team to schedule a collection at a date of your convenience. The charge for our collection service is £5.95 in addition to the postage charge.  Both will be deducted from your refund. The collection service offered by Love Inc. is subject to the terms and conditions of the contracted courier company we use and is subject to change. Whilst we endeavour to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed.

Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.

The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.

When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.

Please note the collection service is only available for UK mainland customers.

Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.

A credit note will be issued if the request to return is made after 14 days from receipt of delivery.

All returns must be received by Love Inc Ltd within 30 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.

Personalised, bespoke, made to order items, are not eligible for refunds.

We do not accept exchanges.

Please be aware that our Standard Returns Policy does not apply to any items sold during a seconds/sample sale event where goods are purchased in-person. We do not accept returns on any purchases made during these events and no refunds or exchanges/replacements/repairs or credit notes will be issued. Items purchased during a seconds/sample/warehouse sale carry defects and are purchased with the knowledge of those defects.

If you purchase a sale item via the website and wish to make a return you can do so within 14 days of delivery. Please follow the 3-step process at the top of this page. You will have 7 days to notify us of your return from the date of delivery, and the return should reach us within 14 days of your delivery.