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FAQ’s
HOW MUCH DOES IT COST TO HIRE YOUR NEONS?

Click here to see our hire range.

IS MY DATE FREE FOR HIRING A NEON?

Give Cookie an email on steph@loveincltd.co.uk to check if your dates are available

CAN I HAVE ANYTHING IN NEON?

Pretty much – yep!  Totally bespoke items take between 6-8 weeks to manufacture.  Contact us jo@loveincltd.co.uk with some specifics and we can give you a price.

Helpful things for us to know are
• Time frame you are working with
• The size of neon you’d like, or size of space you want to fill
• A font that you like – check out dafont.com for gazillions of fonts.

WHAT IF I DON’T LIKE MY NEON WHEN IT ARRIVES?

If you have bought one of our stock items, we can offer you a refund (subject to light being returned in its original packaging – undamaged)

If you have commissioned us to create you a bespoke name or totally bespoke neon, we unfortunately cannot offer a refund for unwanted items.

HOW LONG IS THE CABLE FOR MY NEON LIGHT?

The clear cable, which comes directly from the light is 2m long, which then connects to a black cable with adaptor and plug. These adapter cables vary in length – depending on how many letters you choose.

A 3A plug is 1M long

4 & 5A plugs are 3M long.

You would need a 3A plug for a small word – like Olivia for example, anything larger would require a 4 or 5A plug.

HOW DO I GET THOSE LOVELY THINGS I ORDERED?

We post all of our beautiful things within 2-3 working days of ordering, via Royal Mail or Parcelforce with insurance, depending on the cost of the item. If an item arrives damaged, please let us know within 48 hours. We try to be eco-friendly and re-use bubble wrap, packaging & boxes. 

CAN I RETURN AN ITEM?

Products can be returned within 14 days, postage costs are non-refundable and all items should please be sent back via an insured service and packed well in original packaging.

CAN YOU SHIP ANYWHERE?

Postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote.

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