FAQ’s

TELL ME A LITTLE BIT ABOUT YOURSELF

We are a small business of just 2 lovely friendly ladies, Jo & Emma who work in a studio in Tunbridge Wells, Kent, UK.  

Love Inc. is an award winning business dedicated to bringing joy and individuality to homes and businesses through a collection of luxury items.
Our visionary sense of style and love for inspiring design and luxury are the foundations of Love Inc’s passion & mission.  Our luxury gifts make a happy home.

CAN I HAVE ANYTHING IN NEON?

Pretty much – yep!  Totally bespoke items take between 3-4 weeks to manufacture.  Contact us jo@loveincltd.co.uk with some specifics and we can give you a price.

Helpful things for us to know are
• Time frame you are working with
• The size of neon you’d like, or size of space you want to fill
• A font that you like – check out dafont.com for gazillions of fonts.

ARE YOU A DROP-SHIPPING COMPANY

Absolutely not. There are many companies out there now who do drop ship though sadly, so please be careful.

Whilst some of our products are manufactured off site, all our products are individually tested by us to ensure they look absolutely gorgeous before popping them in the post to you.

I HAVE BEEN QUOTED A CHEAPER PRICE FROM ANOTHER SUPPLIER.  WHY SHOULD I BUY FROM LOVE INC?

Sadly yes, we are very much aware that there are companies out there that quote potential customers extremely cheap prices for LED neon signs. However, from experience, we know that they are normally either based overseas with hidden import fees or appear to be in the UK but aren’t, and then don’t have a contact number you can reach them on, and therefore the customer service can then be quite poor, with little or no comeback. Either way we don’t think the quality will match our products, and LED neon signs are definitely something where you get what you pay for.

Another way to double check is to look at their Trustpilot page first to put your mind at rest – please don’t look too much at the 5* reviews though (as these are sometimes paid for and therefore misleading) but the other reviews, and particularly any 1* reviews, these should offer more of an accurate picture.

WHAT IF I DON’T LIKE MY NEON WHEN IT ARRIVES?

If you have bought one of our stock items, we can offer you a refund (subject to light being returned in its original packaging – undamaged)

If you have commissioned us to create you a bespoke name or totally bespoke neon, we unfortunately cannot offer a refund for unwanted items.

HOW LONG IS THE CABLE FOR MY NEON LIGHT?

The clear cable, which comes directly from the light is 2m long, which then connects to a black cable with adaptor and plug.

HOW DO I GET THOSE LOVELY THINGS I ORDERED?

We post all of our beautiful things within 2-3 working days of ordering, via Royal Mail or Parcelforce with insurance, depending on the cost of the item. If an item arrives damaged, please let us know within 48 hours. We try to be eco-friendly and re-use bubble wrap, packaging & boxes. 

CAN I RETURN AN ITEM?

Products can be returned within 14 days, postage costs are non-refundable and all items should please be sent back via an insured service and packed well in original packaging.

DO YOU HAVE A WARRANTY PERIOD?

Yes, we offer a 12 month warranty on all our products. If you have any issues outside of this period though, please get in touch as we will still do our best to help.

CAN YOU SHIP ANYWHERE?

Postage prices quoted are for UK mainland delivery.