FAQs

How do I get those lovely things I have ordered?

We post all of our beautiful things within 2-3 working days of ordering, via Royal Mail or Parcelforce with insurance, depending on the cost of the item. If an item arrives damaged, please let us know within 48 hours. We try to be eco-friendly and re-use bubble wrap, packaging & boxes. But once you get through the outer packaging each item is wrapped with love, occasionally a kiss (as long as we don’t have colds) so you get the thrill of opening your present to yourself.

Can I return an item?

Products can be returned within 14 days, postage costs are non-refundable and all items should please be sent back via an insured service and packed well in original packaging.

Got a question?

Please do get in touch, we enjoy talking to people about our simply beautiful stuff.

Can you ship anywhere?

Postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote.

Do you hire out the wedding neons?

Absolutely! We charge a £150 refundable deposit and £150 for a five day hire. Contact stephc@loveincltd.co.uk for further information or for an extended hire price list.

Can you do bespoke neons?

We can, however they can take up to 10 weeks to manufacture. We charge a £25 design fee (which will be reimbursed on order) for a one word neon for example “Super” measuring aprox 40cm the price will start at £395. For a larger neon for example “Is it Wine o Clock?” prices start at £700.
If you would like a quote for a bespoke neon, please contact Cookie at stephc@loveincltd.co.uk