FAQs

How do I get those lovely things I have ordered?

We post all of our beautiful things within 2-3 working days of ordering, via Royal Mail recorded delivery or standard parcel post with insurance, depending on the cost of the item. If an item arrives damaged, please let us know within 48 hours. We try to be eco-friendly and re-use bubble wrap etc. But once you get through the outer packaging each item is wrapped with love, occasionally a kiss (as long as we don’t have colds) so you get the thrill of opening your present to yourself.

Can I return an item?

We try to describe all of our vintage items as accurately as possible, and do not accept returns on these items. Vintage is old, used and pre-loved. It will have scuff’s and scrapes. If you have a specific question about our things, please get in touch so we can have a chat. Any other products can be returned within 14 days, postage costs are non-refundable and all items should please be sent back via an insured service and packed well.

Got a question?

Please do get in touch, we enjoy talking to people about our simply beautiful stuff.

What if I have ordered something big?

We are based in the garden of England, Kent. One hour from London, one hour from the coast. Sunny Tunbridge Wells is a destination in itself so please feel free to collect directly from us by appointment. Alternatively we are happy to arrange delivery anywhere in the UK through one of our couriers, and can give you a quote if you send us your postcode and details of the item you are interested in. An indication of our courier cost is £35 – £40 to London for a chair.

Delivery will be by one man. Therefore if it’s a particularly large item you may be required to help carry it into your home. If this isn’t possible please let us know so we can try to work round it.

Customers are also responsible for ensuring their item can fit into and be delivered into their home with ease, sorry that sounds jobs-worth but you know your home better than us.

Can you ship anywhere?

Postage prices quoted are for UK mainland delivery. We are always happy to quote for posting overseas, please just email us for a quote.